Tuesday, March 10, 2015

What to do when you can't open your readings in LearnJCU

What to do when you can't open your readings in LearnJCU?

Occasionally students can't open a subject reading or view a lecture recording in LearnJCU. InfoHelp staff recommend checking LearnJCU's Known Issues webpage for recommended solutions and workarounds. A summary of a current issue where some students web browsers are blocking readings and recordings is below:

Click on a reading and get a blank screen or the download doesn't happen

Accessing subject readings via Firefox or Chrome inside LearnJCU may cause some problems with viewing PDFs. A solution is to click on the shield icon and disable protection on the page.
Firefox browser

Chrome browser

If you are having trouble accessing Library resources and services please contact InfoHelp.

Follow JCU Library Blog for news, troubleshooting and resources at http://jculibrarynews.blogspot.com.au

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