What to do when you can't open your readings in LearnJCU?
Occasionally students can't open a subject reading or view a lecture recording in LearnJCU. InfoHelp staff recommend checking LearnJCU's Known Issues webpage for recommended solutions and workarounds. A summary of a current issue where some students web browsers are blocking readings and recordings is below:
If you are having trouble accessing Library resources and services please contact InfoHelp.
Click on a reading and get a blank screen or the download doesn't happen
Accessing subject readings via Firefox or Chrome inside LearnJCU may cause some problems with viewing PDFs. A solution is to click on the shield icon and disable protection on the page.![]() |
| Firefox browser |
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| Chrome browser |
If you are having trouble accessing Library resources and services please contact InfoHelp.
Follow JCU Library Blog for news, troubleshooting and resources at http://jculibrarynews.blogspot.com.au/






